99abaa Privacy Policy

This Privacy Policy applies to all services operated by 99abaa — Pakistan's Black Diamond VIP online casino and sports betting platform — accessible at https://99abaa.net and through any associated mobile or desktop interfaces. By creating an account with 99abaa or using any part of the 99abaa platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

Throughout this document, references to "99abaa", "we", "us", or "our" refer to the operator of the 99abaa platform. References to "you" or "your" refer to any individual who registers an account, browses the platform, interacts with 99abaa's customer support, or otherwise provides personal data to us.

99abaa is committed to processing personal data in a manner that is lawful, fair, and transparent. We collect only the data we need, we hold it for only as long as necessary, and we put in place appropriate technical and organisational measures to keep it safe. This policy explains those commitments in full. If you have questions that are not answered here, our support team is available 24/7 via live chat from your account dashboard.

99abaa collects the following categories of personal data from and about our players and platform users:

Special Category Data. 99abaa does not intentionally collect special category personal data (as defined under applicable data protection law), which includes health data, racial or ethnic origin, political opinions, religious beliefs, or biometric data, except where strictly required for responsible gaming purposes — for example, if a player voluntarily discloses a gambling-related health condition in the context of a self-exclusion or support request. Such data is treated with the highest level of confidentiality and processed only for the specific purpose for which it was provided.

99abaa collects personal data through the following channels and methods:

• Direct Registration: When you create a 99abaa account, you provide identity data and contact data directly through the registration form.
• Identity Verification (KYC): When you submit KYC documentation — such as a scanned copy of your CNIC or passport — to verify your identity and age prior to withdrawal processing.
• Payment Transactions: When you make deposits or request withdrawals using JazzCash, EasyPaisa, bank transfer, SadaPay, or other accepted payment methods, financial data is collected to process those transactions.
• Platform Usage: As you use the 99abaa platform — browsing the lobby, playing games, placing sports bets, using live chat — we automatically collect gaming activity data, technical data, and session data through our platform infrastructure.
• Customer Support Interactions: When you contact 99abaa via live chat or email, we collect the content of those communications and any personal data you share within them.
• Automated Technologies: We use cookies, server-side session tracking, and similar technologies to collect technical and behavioural data about how you interact with the platform. See Section 7 for full details on our cookie usage.
• Third-Party Verification Services: Where required for identity verification or fraud prevention, we may receive data about you from third-party identity verification providers or fraud screening services.

99abaa uses the personal data we collect for the following specific purposes:

• Account Creation and Management: To register your account, verify your identity and age, maintain your account profile, and manage your access to the 99abaa platform.
• Service Delivery: To operate the casino and sportsbook platform, process your bets and wagers, credit winnings to your account balance, and provide access to all games and services.
• Payment Processing: To process your deposits and withdrawal requests via your chosen payment method, reconcile transactions, and maintain accurate financial records of your account activity.
• Customer Support: To respond to your enquiries, resolve disputes, investigate complaints, and deliver the quality of support expected by 99abaa's VIP player base.
• Security and Fraud Prevention: To monitor for and detect fraudulent account activity, identify potential collusion or multi-accounting, protect the integrity of the platform, and safeguard all players.
• Anti-Money Laundering (AML) Compliance: To monitor transaction patterns for indicators of money laundering or terrorist financing, conduct enhanced due diligence where required, and comply with applicable AML obligations.
• Responsible Gaming: To monitor your gaming patterns for indicators of problem gambling behaviour, apply the responsible gaming tools and limits you have set on your account, and proactively reach out where our internal responsible gaming systems flag a concern.
• VIP Programme Management: To calculate your VIP tier status, apply the relevant tier benefits, and communicate personalised VIP-specific promotions and rewards.
• Marketing Communications: To send you promotional emails, bonus notifications, and personalised offers — but only where you have opted in to receive such communications. You can withdraw your marketing consent at any time through your account preferences.
• Platform Improvement: To analyse aggregated usage patterns, identify technical issues, improve game performance, and develop new features and services.
• Legal and Regulatory Compliance: To comply with applicable laws, respond to regulatory enquiries, and maintain records as required by law.

99abaa relies on the following legal bases for processing your personal data, in accordance with applicable data protection principles:

• Contractual Necessity: The majority of our processing — including account management, payment processing, game delivery, and customer support — is necessary for the performance of the contract we have with you as a registered 99abaa player, as set out in our Terms & Conditions.
• Legal Obligation: Certain processing activities — including identity verification (KYC), AML transaction monitoring, and the maintenance of financial records — are required by law and are carried out in compliance with applicable legal obligations.
• Legitimate Interests: Some processing activities are carried out on the basis of 99abaa's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and internal analytics. Where we rely on legitimate interests, we ensure that those interests are not overridden by your data protection rights.
• Consent: Where processing is not required for contractual or legal purposes — most notably, direct marketing communications — we will only process your personal data where you have given clear, specific, and freely given consent. This consent can be withdrawn at any time.

99abaa does not sell your personal data to any third party. We share personal data only in the following limited and controlled circumstances:

• Payment Processors: We share the financial data necessary to process your transactions with our payment processing partners, including JazzCash, EasyPaisa, and bank transfer intermediaries. These partners process your data only as instructed by 99abaa and are subject to strict contractual data protection obligations.
• Identity Verification Providers: We share identity documents submitted for KYC purposes with our third-party identity verification service providers who process this data on our behalf to confirm the validity and authenticity of the documents.
• Game Software Providers: The game providers whose titles are available on the 99abaa platform may receive limited technical data — such as session tokens and account identifiers — necessary to deliver the game experience. These providers do not receive your personal identity or financial data.
• Fraud and Security Service Providers: We work with specialist fraud prevention and cybersecurity providers who may process certain technical and behavioural data to help identify and prevent fraudulent activity on the platform.
• Legal and Regulatory Authorities: We will disclose personal data to law enforcement agencies, regulatory authorities, or other government bodies where required to do so by law, court order, or in connection with any legal proceedings. We will also disclose data where necessary to protect the rights, property, or safety of 99abaa, its players, or the public.
• Corporate Transactions: In the event of a merger, acquisition, or transfer of some or all of 99abaa's business assets, player data held by us may be transferred to the successor entity, subject to the same privacy protections described in this Policy.

99abaa uses cookies and similar tracking technologies on the platform to support platform functionality, maintain session security, and understand how users interact with our services. The following categories of cookies are in use:

• Strictly Necessary Cookies: These cookies are essential for the operation of the 99abaa platform. They enable core functions such as maintaining your login session, storing your security authentication status, and ensuring platform security. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and responsible gaming configurations — to deliver a more personalised experience. They are not strictly essential but significantly improve your experience.
• Analytical Cookies: We use analytical cookies to collect aggregated, anonymised data about how users navigate the platform — such as which pages are visited most frequently and where users encounter errors. This data helps us improve the platform experience. Individual players cannot be identified from this data.
• Session Security Cookies: These cookies are used to detect and prevent security threats such as session hijacking, cross-site request forgery (CSRF), and other common web security vulnerabilities.

Cookie Management. You can control cookie settings through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies may prevent you from logging into or using the 99abaa platform. For analytical and functional cookies, you can manage your preferences through the cookie settings panel available on the platform.

No Third-Party Advertising Cookies. 99abaa does not permit third-party advertising networks to place tracking cookies on our platform. We do not participate in cross-site behavioural advertising.

99abaa implements robust technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes the following elements:

• Encryption in Transit: All data transmitted between your device and the 99abaa platform is encrypted using industry-standard TLS (Transport Layer Security) protocols. This protects your login credentials, financial data, and personal information from interception during transmission.
• Encryption at Rest: Sensitive personal and financial data stored in 99abaa's databases is encrypted at rest using strong symmetric encryption algorithms.
• Access Controls: Access to personal data within 99abaa's internal systems is restricted on a strict need-to-know basis. Staff members only access player data to the extent required to perform their specific role. All internal access is logged and audited.
• Two-Factor Authentication: 99abaa offers two-factor authentication (2FA) for player accounts and mandates 2FA for all internal staff with access to player data systems.
• Penetration Testing: 99abaa's platform infrastructure is subject to regular security assessments and penetration testing by qualified cybersecurity professionals to identify and remediate vulnerabilities.
• Incident Response: 99abaa maintains a documented data breach response procedure. In the event of a data security incident that is likely to result in a risk to your rights and freedoms, we will notify affected players and relevant authorities as required by applicable law.

99abaa retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law and regulatory obligations. The following general retention principles apply:

• Active Accounts: Personal data associated with an active 99abaa account is retained for the duration of the account's activity and for a period thereafter as required for legal, regulatory, and dispute resolution purposes.
• Closed Accounts: Following the closure of a 99abaa account — whether voluntarily by the player or by 99abaa — personal data and transaction records are retained for a minimum period in accordance with applicable anti-money laundering regulations, which typically requires a retention period of five (5) years from the date of account closure or the date of the last transaction, whichever is later.
• KYC Documentation: Identity verification documents are retained for the period required by applicable AML and KYC regulations from the date of verification or account closure.
• Communications Data: Customer support communications, live chat transcripts, and email correspondence are retained for a period of three (3) years from the date of the communication, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing Data: Where you have opted in to marketing communications, your consent record and associated marketing preference data are retained until you withdraw consent or close your account.
• Anonymised Analytics Data: Aggregated, anonymised platform analytics data from which individual players cannot be identified may be retained indefinitely for service improvement purposes.

Upon expiry of the relevant retention period, personal data is securely deleted or anonymised in accordance with 99abaa's data deletion procedures.

Subject to applicable data protection law and certain limited exceptions (including where compliance would conflict with our AML, fraud prevention, or regulatory obligations), you have the following rights with respect to your personal data held by 99abaa:

To exercise any of these rights, please contact 99abaa's support team via live chat from your account dashboard or by emailing [email protected] (plain text — not a clickable link). We will respond to your request within a reasonable timeframe in accordance with applicable data protection law. You may also lodge a complaint with a data protection supervisory authority if you believe your data rights have been violated.

The 99abaa platform is strictly for adults aged twenty-one (21) years and above. 99abaa does not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a person under the legal age, we will take immediate steps to delete that data and permanently close any associated account.

If you are a parent or guardian and believe that your child has provided personal data to 99abaa without your knowledge or consent, please contact our support team immediately via live chat or email so that we can investigate and take appropriate action.

The 99abaa platform may contain links to third-party websites, services, or resources — including game provider sites and payment provider portals — that are not operated or controlled by 99abaa. This Privacy Policy applies only to personal data collected and processed by 99abaa. Once you navigate away from the 99abaa platform to a third-party site, your interactions and data sharing are governed by that third party's own privacy policy.

99abaa is not responsible for the privacy practices of third-party sites, and we encourage you to review the privacy policies of any third-party service you interact with. The presence of a link to a third-party site on the 99abaa platform does not constitute an endorsement of that site's privacy practices.

99abaa operates a global platform with technical and operational infrastructure that may be located in multiple jurisdictions. As a result, your personal data may be transferred to, stored in, or processed in countries outside Pakistan. Where we transfer personal data outside Pakistan, we ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection principles.

These safeguards may include the use of standard contractual clauses approved by relevant data protection authorities, transfers to jurisdictions recognised as providing adequate data protection standards, or other legally recognised transfer mechanisms. You may request further information about the specific safeguards applied to any international transfer of your personal data by contacting our support team.

99abaa reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or business operations. Material changes to this Policy will be notified to registered players via email or prominent notice within the 99abaa platform. The "Last Updated" date at the top of this document reflects the date of the most recent revision.

Continued use of the 99abaa platform following any amendment to this Privacy Policy constitutes your acceptance of the revised policy. We recommend that you review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal data. The current version of this Privacy Policy is always accessible from the footer of the 99abaa homepage.

If you have any questions, concerns, or requests regarding this Privacy Policy or 99abaa's data processing practices, you can reach our support team through any of the following channels: